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Police - Emergency 24/7

999 for emergencies only

101 – Non-Emergency  Look for LIVE CHAT on right side of the screen

Silent Calls to the police will work if you are not safe to speak – use the Silent Solution system and call 999 and then press 55 when prompted.  More information can be found here:


The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.


Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.


You will need to register your mobile phone before using the emergencySMS service, click on the Registering your phone link for more information.



REMEMBER: This is an emergency service and must only be used in an emergency as below.


  • Life is at risk;

  • Crime/trouble is happening now;

  • Someone is injured or threatened;

  • Person committing crime is near;

  • There is a fire or people trapped;

  • You need an ambulance urgently;

  • Someone is in trouble, or missing, at sea,

  • Someone is in trouble on the cliffs or on the shoreline


The emergencySMS service is an add on to the existing 999 and 18000 services that are available in the UK. Your SMS text message will be connected to 999 through the Text Relay 18000 service.


A relay assistant will speak your SMS message to the 999 advisor, their reply will be sent back to you as an SMS message.


If you send another SMS text message the relay assistant will read it to the 999 advisor and send their reply back to you.

Aaina Community Hub

01922 644006

Aaina Hub is a gender and culturally sensitive service based in the St Mathews ward, the Hub provides a welcoming space for women of all ages and backgrounds. Staff provide a welcoming environment that recognises the diverse needs of women and work tirelessly to achieve the best outcome for service users.


Support Services

We provide a confidential one to one service for women as follows;

  • Women who are living with domestic abuse, which includes emotional, physical, verbal, and financial.

  • Victims of Female Genital Mutilation, Honour Based Violence and Forced Marriage.

  • Women subject to hate crime which includes verbal, physical abuse, direct and online harassment.

  • One to one information and support with universal credits, housing and official correspondence.

  • Practical support to relieve poverty and hardship

Black Country Women’s Aid - Walsall

Independent support services for people being abused male or female. All services 24hr


Our Cedar Centre Walsall is a welcoming space a short walk from Walsall town centre and the central bus station. The building is wheelchair friendly with ramped access to the front door and a lift to our offices on the fourth floor.

The Cedar Centre Walsall is open from 9am to 5pm Monday to Friday. If you need to speak to someone outside of these times please call our 24-hour telephone number on 0121 552 6448

Citizens Advice / Turn to Us

01922 700 600

Due to the ongoing health issues relating to COVID – 19 we have taken the decision to close our town centre office and outreach venues with immediate effect. This is to ensure the health, safety and wellbeing of all our staff and clients.

Greensquareaccord – Domestic Abuse Walsall Service (DAWS)

Phone contact 01922 746574. Referrals via phone only.

We provide emergency short-term accommodation for men and women, with or without children, who are escaping abuse. Our services include an 8 unit refuge for mainly single females and females with young children and 19 dispersed units for groups such as men, women, those with older male children and people from LGBTQ+ communities .

You can be referred to our service by any support agency, such as your GP, social services or the police. You can also make a referral for yourself.

My Walsall Supported Housing Walsall Council

 01922 652250

Drop in services for family support Drop in for all services relation to homelessness, Domestic Abuse or Violence, financial, Crisis Support.

A refuge is a safe place for women and children escaping domestic violence and abuse. The address is confidential and should not be disclosed. 


Refuge staff provide residents with the foundation they need to begin a new life, free from fear and harm. They help people to overcome the impacts of violence and abuse and offer a huge range of practical and emotional support. This might include support on housing, education, accessing benefits, or immigration, or it might mean helping to achieve better health and wellbeing.

Covid-19  (Coronavirus) and Domestic abuse 

 We know that this is a difficult and challenging time for all. In particular  for adults and children living with domestic abuse and the professionals working hard to support them. Avoiding public spaces and working remotely can help to reduce the spread of COVID-19, but for many survivors, staying home may not be the safest option.

If you are homeless or need housing advice you can call the councils Money Home Job team on  01922 652250 or email You can also contact Black Country Women’s Aid for further advice and help. 


Finding Refuge Accommodation 

 Walsall council has commissioned a refuge which has 24 bed spaces and 3 safe houses.  To check availability please call: 01922 746574.


Other Local refuges you may wish to contact directly for help advice include: 

• The Haven Wolverhampton (Tel: 01902 904677) 

• Sandwell Refuge : 0121 552 6448


 0800 953 9777 24 Hour Multilingual Domestic Abuse Helpline

We support Black, Asian & Minority Ethnic communities (BAME) affected by domestic abuse including Forced Marriage & Honour Based Abuse. Set up in 1979, Roshni Birmingham is a leading provider supporting BAME communities through their journey to safety, confidence and independence to live free from violence, abuse and fear. 


0300 555 2922

Textphone: 0845 111 2910

What to do if you are concerned about the safety of a child or young person:


If you suspect that a child or young person is being, or is at risk of being significantly harmed as a result of abuse or neglect, you must report this immediately:


  • During office hours (Monday – Thursday, 8.45am – 5.15pm Friday, 8.45am – 4.45pm) Call Multi-Agency Safeguarding Hub: 0300 555 2866 

  • Out of office hours (evenings, weekends and bank holidays) Emergency Response Team Telephone: 0300 555 2922  


For further information:


If you or another adult you know is being abused, we can help. Please contact us, we will work with you and listen to you.


Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year.

Victim Support

0300 303 1977

Support line: available free 24 hours per day: 08 08 16 89 111

Confidential emotional and practical help to people who have been affected by crime. We are an independent charity and victims can contact us for support regardless of whether they have contacted the police, and no matter how long ago the crime took place. We will provide support for as long as it takes to overcome the impact of crime. We provide support to enable individuals and families to cope and recover following the impact of a crime.

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