helpline@scope.org.uk

Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

How our helpline can support you 

Our advisers can answer questions and talk you through a wide range of topics connected with disability, including:

• benefits

• finance

• social care

• work

• equipment and assistive technology

• housing and home adaptations

We can also point you to other information providers and Scope services in your local area.

Our online support and advice might also be helpful to you.

https://www.scope.org.uk/advice-and-support/

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Language translation

If you prefer to talk to us in another language, call or email the helpline and tell us:

• your name

• preferred language

• contact number

We'll call you back with an interpreter on the line.

British Sign Language

We offer video calls with British Sign Language interpreters.

What you can expect from the helpline

We will give you:

• a polite, friendly, helpful and professional response

• accurate information, based on evidence

• information in your preferred format, where resources allow

• confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures

• contacts of other agencies for specialist, local or ongoing advice

• connections to other Scope services where appropriate

We will make sure that you:

• feel safe and listened to

• are treated with dignity and that we respect your beliefs and preferences

• can give us feedback, positive or negative, to help us improve our service